Networking & Infrastructure Services

Networking &
Infrastructure Services

Help Desk Support

Help Desk Support
On Site & Remote

Hardware & Software

Hardware & Software
Service & Installation

Website Development, Design & Hosting

Website Development,
Design & Hosting

       
 
Help Desk & Support Services
 

Help Desk & Support Services

When you outsource IT help desk support to ACM, your firm benefits from our state-of-the-art resources and highly-qualified, support technicians. Our IT experts can respond to any emergency IT support requests immediately, either in person or via a remote session.

For clients that need fast technical support and expert help desk services, we offer non-emergency and emergency help desk support that includes:

   - Online Support Request System
   - 24/7 Phone Technical Support
   - On-Site Technical Support
   - Remote Technical Support

Our 24x7 Help Desk services are administered via our remote staff which you can contact via phone or web-based help desk ticket. For any issue where you may require on-site consulting or support, we can offer on-location services to meet your needs.

Our experts can respond to emergency support requests either remotely or on-site generally within just a few hours or can be available on as needed on-site. We have the resources to scale as needed to meet your needs.
   Online Support Request System
Most customers choose our amazing Online Support Request services as their primary source of near-time support options. Most support tickets submitted via this option are answered and resolved within 4 hours.
 
   24/7 Phone Technical Support
Somtimes our customers require a more rigerous support option such as the ability to receive 24/7 phone support to their end users and we're here for you. We have a dedicated phone support system available that can faciliate all of your needs.
 
    On-Site Technical Support
We offer experienced On-Site staff that is ready to deploy at a moments notice to address your Tech Support needs. Our team of Field Technicians are ready to address your needs at a moment's notice.
 
    Remote Technical Support
Many of our small business customers choose our Remote Techical Support options their primary source of support. Our team of professionals can remotely control your systems and provide real-time suport when you need it.
 
 


 
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ACM-Tech, Inc - 2349 Pinetree Drive - Sebewaing, MI 48759 - (989) 414-4194 - Toll Free (866) 343-7161